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Return & Exchange

RETURN & EXCHANGE

You can send the products you have purchased to us free of charge via DHL Company for a refund or exchange within 14 days after receiving them.

If you want to return/exchange a product, you can create a request on our "My Orders" page after signing in. When sending back your product, make sure that it is unworn and unwashed, in its original packaging, and with the tags attached. Be sure to include your order number while packaging your product. Otherwise, your product will be sent back to you. Be aware that your refund request is not accepted in case of any deformations caused by user error. For this reason, please check our washing and care instructions.

You can contact us at world@rawperceptions.com to get information on any subject or request a refund for orders you have placed without signing up.
Return Address: Side Is Merkezi, Number: 1, Floor: 5, 4.Levent, Istanbul, Turkey.

Contact Number: +90 (543) 629 22 96

THE REFUND

Once your return is accepted, a refund will be issued. Funds can take up to 10 business days to appear in the account of your original payment method.


SHIPPING

European Orders: Our delivery time is 5-7 business days after receiving your order confirmation e-mail. We deliver our shipments with DHL.
Intercontinental Orders: Our delivery time is 7-10 business days after receiving your order confirmation e-mail. We deliver our shipments with DHL.
Please keep in my mind that shipments might encounter delays due to Covid-19.
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